Why is documenting the investigation process crucial for an independent adjuster?

Documenting the investigation process is vital for an independent adjuster primarily because it serves as crucial evidence in the event of disputes. This documentation provides a clear and detailed record of the actions taken during the investigation, the findings, and the reasoning behind decisions made. In situations where a claim is challenged, whether by the insured, the insurer, or even during legal proceedings, this documentation can substantiate the claims process and provide clarity regarding the basis of the decision reached. Having a comprehensive record helps to support the adjuster's conclusions and can be pivotal in resolving conflicts, ensuring that all parties understand the rationale behind determinations made in the handling of the claim. This practice ultimately helps safeguard against liability and enhances the credibility of the adjuster's findings.